Welcome to our Support Portal › Forums › WooCommerce Personalized Product Options Manager (PPOM) › API Key Not working This topic contains 4 replies, has 3 voices, and was last updated by nmedia 1 week, 3 days ago. Viewing 5 posts - 1 through 5 (of 5 total) Author Posts November 9, 2019 at 12:01 pm #14284 JamieParticipant Hi I purchased the PPOM and haven’t used it yet, I am trying to put in the API key but it is not working please advise. November 9, 2019 at 1:06 pm #14285 Jane BrianKeymaster Hi Jamie Thanks for reaching us, we have received your request. We will get back to you as soon as possible to response your question. November 10, 2019 at 1:25 pm #14288 nmediaKeymaster Hi Jamie, what message or error you see when enter API Key? November 10, 2019 at 2:10 pm #14290 JamieParticipant We are not getting any error, We just enter the key in, it spins like it is doing something and then nothing happens. November 11, 2019 at 12:41 pm #14292 nmediaKeymaster Jamie, seems some firewall or settings are blocking API request to go through, please send details to firstname.lastname@example.org to resolve this issue with ref to this post. Author Posts Viewing 5 posts - 1 through 5 (of 5 total) You must be logged in to reply to this topic.