Welcome to our Support Portal › Forums › WooCommerce Personalized Product Options Manager (PPOM) › Can't download photos edited with aviary addon Tagged: Aviary, Can't download edited files This topic contains 2 replies, has 2 voices, and was last updated by nmedia 4 months, 1 week ago. Viewing 3 posts - 1 through 3 (of 3 total) Author Posts February 9, 2018 at 5:39 pm #8403 DanielParticipant Hello. Once a customer places an order, i can’t download the edited photos. What i mean is, if the customer uploads a picture, crops it and adds some stickers, and then places an order. I can only download the original file, not the one cropped and edited. You can see a video demonstration of the problem here: https://www.screencast.com/t/69X6JyLdkI This is the only reason why i bought this plugin. Because i need clients to crop and edit their photos so i can print them exactly the way they edited them. Let me know if you need any FTP or backend access to the site. Thanks February 10, 2018 at 6:04 pm #8407 DanielParticipant Hello, just to give you an update. I already downloaded the 10.4 version and also installed the basic PPOM and i still have the same problem. I can’t download the edited files, only the original files. Let me know if you need any more info to fix this. Thanks February 12, 2018 at 4:58 pm #8414 nmediaKeymaster Hi, Yes please send us your site FTP via firstname.lastname@example.org Author Posts Viewing 3 posts - 1 through 3 (of 3 total) You must be logged in to reply to this topic.