Downloader Is Not Working – N-Media Client Portal

This topic contains 3 replies, has 2 voices, and was last updated by Carlos 8 months, 2 weeks ago.

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November 20, 2017 at 3:33 pm #8085

Carlos
Participant

Hello!
I’ve purchased a pro license, installed, and activated the plugin with my API key. I uploaded an image file then used the shortcode [nm-wp-file-downloader] to create a download area, but it is not working. Please see the image below.

In the N-Media Client Portal, my API key status is still Pending. Does that have anything to do with the shortcode failure?

Thank you!

November 26, 2017 at 3:31 pm #8119

nmedia
Keymaster

Hi Carlo,

First of all it has nothing to do with API Status. What error you see or issue while creating a download page?

November 28, 2017 at 7:12 pm #8135

Carlos
Participant

When I use the shortcode [nm-wp-file-downloader] on a page, instead of creating a download area, an upload section is displayed, but it doesn’t work either. I can click between the Upload files and Create directory tabs, but neither tab functions.The image below shows the upload section displayed by the download shortcode.

November 30, 2017 at 11:19 pm #8146
Carlos
Participant
It took six (6) days for you to respond to my first support request. I provided a clear description of my issue, including a screen image, but, instead of providing assistance, you essentially asked to me to repeat my request. Another two days have passed with no response to my reply. It is obvious from your apathy toward my problem and the issues of others in the client forum that you do not actually support your products.

I don’t care about the wasted money; the license fee was nominal. I am not concerned about the functionality I hoped it would add to my project; I am a capable developer and sought only to save some time. I have already implemented another solution and have no intention of ever using your plugin. I am, however, skeptical that the glowing testimonials displayed on your site are authentic. The praise you claim to have received from so many different individuals is inconsistent with my experience and the obvious frustration of others in the client portal. You do no respond to most support requests. When you do respond, you are clearly defensive. I will be investigating the legitimacy of the endorsements. If I find they are false, you can be sure I will spread word of your deception in popular forums throughout the development community.
- This reply was modified 8 months, 2 weeks ago by Carlos.
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