File Upload not working for most customer

[Roger-Denis]

Hi,

I am using the PPOM pro plugin since about a year on one of my site and I have a lot of customer telling me they cannot upload a file for their order. People are getting the error “file too large” for image as small as 3kb, even though I’ve set my limit at 100mb. Needless to say, I wasn’t able to recreate the problem on my computer. The general “wordpress” maximum upload size is at 500+mb.

Here’s a page where the plugin is used to upload a file; when a customer choose to get a graphic or logo, the upload form gets visible. https://custombilletbuttons.com/product/22mm-custom-laser-etched-buttons/

I really need to get this working as it’s an option a lot of people are using, and they need to resort to send the file manually by email.

Thanks,
Roger

[Jane Brian]

Hi Roger
Sorry, but as per policy here: https://najeebmedia.com/privacy-and-refund-policies/ your support is expired, please contact sales@najeebmedia.com to renew support.

[Roger-Denis]

Hi Jane,

Since I bought this plugin I have had this problem, and this is how you choose to respond to a problem someone have with your plugin ? Wow guess I’ll find another solution and send my money somewhere else where it’s actually used to get a plugin fixed.

My support might be expired but this plugin have some bug that should clearly be addressed. Choosing not to acknowledge a problem with your plugin because of expired support is lame.

So you suggest that I should pay for another year of support, just then you would look into my problem and try to fix the problem?

• This reply was modified 4 years ago by Roger-Denis.
• This reply was modified 4 years ago by Roger-Denis.

[nmedia]

Hi Roger,

even your support is expired but as good gesture here is the solution to your problem:

1. Make sure you update PPOM Pro from client portal and Free version from WordPress.org

if above solution does not solve the issue, please add following line into your theme’s functions.php:

add_filter('ppom_verify_upload_file', 'ppom_disable_file_check');
function ppom_disable_file_check( $cap ) {
	$cap = false;
	return $cap;
}

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