Issue with order meta – not shown properly in emails

[Mickael]

Hi,

I don’t know why but suddenly I have an issue with the plugin : everything goes well during the order and the checkout but the meta field are not displayed properly in the email and in the order sum-up.

Just have a look at an example :

This is the checkout page : https://imgur.com/iowobYX

This is the order in “My account” : https://imgur.com/VhNiIyx

It’s displayed the same way in emails (to customer and to admin) and in the admin panel. The issue is obviously that the meta are not displayed properly but I don’t know where is the problem ?

Best regards,

Mickael

[nmedia]

Hi Mickael,

As I can see, metas are showing on page screenshots, only image is not showing but it’s name is showing.

[Mickael]

Hi,

I can confirm you that everything is working perfectly on Checkout page but not in emails and in back office.
I will elaborate a little bit : I have a maximum of 4 meta (a text, a text area, a checkbox and a picture). So basically, for each order, the customer will have the following information in his cart :
Meta title 1 – Meta 1 choice/information
Meta title 2 – Meta 2 choice/information
Meta title 3 – Meta 3 choice/information
Meta title 4 – Meta 4 choice/information

It works well during the checkout but after that, in email confirmation and in back office, I get the following information :
Meta title 1 – Meta 1 choice/information
Meta title 2 – Meta 2 choice/information
Meta title 3 – Meta 2 choice/information
Meta title 4 – Meta 2 choice/information
=> For each additional meta, I always have a copy/paste of Meta 2 choice instead of the real choice. You can see it in my 2nd screenshot. It’s a bit complicated for me to prepare my orders with that..

I can provide additional screenshot if it’s not clear.

PS : ok I just understood you reply, I can confirm you that the name of the picture is not showing, the text here is not the name of the picture, it’s the Meta 2 choice (it’s a text area). I will provide additional example tonight.

• This reply was modified 7 years, 1 month ago by Mickael.

[Jane Brian]

HI
It has been a long while for this topic, so we are closing this.

[Author]

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