Message sent successfully Email notification couldn't be sent

[Tyler]

Hello,

How do I get the email notifications to work? When I send a message from the My Account > Orders page, it will send the message through the plugin, but it will not send an email notification. Here is the error:
Message sent successfully
Email notification couldn’t be sent

Please tell me how to fix this.

Thanks,
Tyler.

[Jane Brian]

HI TYLER
Thanks for reaching us, we have received your request. We will get back to you as soon as possible to response your question.

[Tyler]

Hello Jane,

Thank you. I was able to get it to send an email notification after changing the accounts I was testing with. It seems that notifications do not send when an admin user places a test order and then sends messages to the order from the front and back end of the site (Same user account for the test order and for the wp-admin.)

Now I have a different issue:

How do I get the email notification to include the message that was sent? I can use the %sender_name% and %sender_email% tags, but there isn’t a %message% tag that I can find. I have attached a screenshot with the email notification that I get.
– http://prntscr.com/nmuwmn

Thank you for your help!

Best Regards,
Tyler

[nmedia]

Hi Tyler,

please paste following filter (code) inside your theme’s functions.php at the end:

add_filter('wooconvo_message_text', 'wooconvo_change_message_text', 10, 2);
function wooconvo_change_message_text( $message, $is_admin) {

	$message = 'Here Your Desired Message Text';
	
	return $message;
}

NOTE: Change message as per your need.

[Tyler]

Hello again,

I need the notification email to include the message that the user wrote in the chat box. How can I do that?

Thank you.
Tyler

[nmedia]

Hi Tyler,

we have option in our plugin upon your request. Now message can be sent in email using template var %message_text%

You need to add %message_text% inside email message inside options. Make sure you have latest version installed.

[Tyler]

Hello NMedia,

That works for me. Thank you for providing the solution.

I hope you have a good day 🙂

Best Regards,
Tyler

[nmedia]

Cheers.

[Author]

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