OrderConvo Help Needed

[Gergana Valcheva]

Hello Support Team,

I have the OrderConvo Pro plugin and its Extensions, 3 plugins in total. The messaging feature within the Order page (from a customer order) was not showing (within Woocommerce – Orders). So I thought the plugin was not installed correctly and I deleted it to reinstall it properly again. However, this seems to be not possible. It gives me an error (I can’t enter the plugin Order Convo Pro settings) and it’s also not clear how and where to activate the API keys.

Please help with this, I urgently need these plugins to be working properly. If needed I can also provide you with access to my site so you can have a look.

Many thanks for your support!

Best regards,
Gergana

[nmedia]

Hi Gergana,

make sure you have installed the latest OrderConvo Pro + Addons from the client portal. And once all is updated it should work fine.

[Gergana Valcheva]

Hi, thank you for the fast reply.
The OrderConvo Pro + Addons are installed now. However, something is unfortunately not right. I don’t see option to send messages to customers in the Order page. Also, the Live chat for example is not visible in the settings page. There is no clear settings/ destination where I can insert the API keys. I’m sorry but I really need your help.
Via the link below you can see snapshots from what I see (since I’m not able to attach files here). I can also provide you with access to the site so you can see the situation and hopefully be able to fix it.

https://drive.google.com/drive/folders/1kpnj2aBHwP9h_hQ0Sqc8YFjWcDzJ8NO_?usp=sharing

Thanks in advance for your support!

Best,
Gergana

[Gergana Valcheva]

Hello, can please someone help? At the moment the plugins are not usable and I really need to solve this urgently.

[noleen]

Hi, I have updated the plugin to 9th version. My problems:

1. I can send message to customers from Order page. But customer can not send message from their My account page. The message box, is not working at all. But customer are getting message, Just they can not reply to me. Please let me know the solution. Its urgent.

Thank you

• This reply was modified 9 months, 2 weeks ago by noleen.

[nmedia]

Hi,

can you please share more info like what happening when you try to send messages from my account?

[Author]

Posts