Problem with file upload in Edge, Android & iOS

[John Michael]

I’ve set up my product options so that customers can upload a photo with their order.
I’ve set the allowed file types to jpg,png
I’ve set the allowed file size to 5mb
I’ve got both the N-Media WooCommerce PPOM & N-Media WooCommerce PPOM PRO plugins installed, active and up to date.

The file upload works perfect on Google Chrome. I’ve tested it a few times and the photo is received with the order.

When I try to complete an order in Microsoft Edge or any mobile device nothing happens when I press the blue button that should let the customer browse to the photo they want to upload. Because nothing happens, a photo can’t be attached to the order.

[John Michael]

Hello????

[John Michael]

Any help available on this?

[John Michael]

Can you please issue a refund for this plugin?

[nmedia]

Hi,

Sorry for late response, can you please share your site URL? and also make sure you set jpeg in file types.

[John Michael]

Plaque (Copy)

As I’ve already described, the file extensions have been set, the allowed file size has been set with mb on the end and both plugins are active and up to date.

I don’t understand why telling me to make sure jpeg is set is so important. What if I don’t want to allow jpeg? What if my intention was to only allow .pdf files to be uploaded?

And as I have also mentioned, the settings are obviously correct because the upload works absolutely fine in Chrome. It doesn’t work in MS Edge or iOS devices.

[nmedia]

Hi John,

I see the issue, it’s not working when file upload is used under conditional logic. We are working on this on urgent basis and will release fix in new version.

[nmedia]

And I notice another problem in your store, the tiny select icons are not visible in select input you can fix by following css in your theme style.css

‘select {
border: 1px solid #ccc;
background: url(images/dropdown.png) no-repeat;
background-position: 90% 50%;
border-radius: 0;
font-size: 14px;
width: 100%;
appearance: none;
/* -webkit-appearance: none; */
-moz-appearance: none;
-ms-appearance: none;
-o-appearance: none;
padding-left: 5px;
}’

Notice i commented ‘webkit-appearance: none;’

[Michael]

I tried to do some debugging on this today with Safari console and iPad but it does not throw an error at all. (well is 404 bootstrap.css.map but I doubt that matters). I tried the plupload directly from their website

https://www.plupload.com/examples

and it works fine there on version 2.3.6 perhaps while your at it an upload of the libraries would be handy.

-Mike

[Michael]

PS – I can confirm when I turn off Conditional Logic the upload button works again on iOS

-Mike

[John Michael]

Hi. I’d appreciate if you could issue a refund for this plugin. I’ve already got another one that works.

[nmedia]

Hi,

we have fixed this issue and released it in new version 11.9, please upgrade to new version.

[John Michael]

Like I’ve said, I’ve already bought a different plugin so would you please issue a refund. I’m no longer using your plugin on the website so an update is of no use.

Thanks

[John Michael]

Can you please issue a refund for this plugin. I’ve requested this several times now and have no response.

[Jillian]

I am having the same issues – what is the solution for this?

[Author]

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