Product left in cart deletes hi-res image after X time

[Geoff]

An occasional problem I have noticed…

If a customer uploads an image and leaves it in their cart for some hours before purchase, when I go to download the hi-res version of the image it is missing.

I can only assume there is some sort of time limit before master images get removed following an abandoned cart?

This doesn’t happen often but is annoying as I have to email the customer to supply the image again, which doesn’t come across as very professional.

Any suggestions to get round this would be nice.

Geoff

[nmedia]

Hi Geoff,

yes we remove un used images after one day, you can remove this functionality by following code comment or remove from plugin.class.php

if ( ! wp_next_scheduled( 'do_action_remove_images' ) ) {
			wp_schedule_event( time(), 'daily', 'do_action_remove_images');
		}

[Geoff]

Excellent thank you!

I can understand why they are removed to save hosting space but 1 day has caused a few problems when customers come back and place the order from their existing cart. Is it possible to set it to 60 days or some other timeframe as a comprimise?

Thanks again

Geoff

[Geoff]

Could I trouble you for a reply on this please?
I didn’t want to hassle as it’s not really urgent, but my question was over 2 months ago now.

Thanks

Geoff

[Geoff]

I could really do with a reply on this please.

Support was SO GOOD before, but now i’ve had no response in four months it’s getting a bit annoying.

Come back to me nmedia!

Geoff

[Geoff]

Another 2 months gone and still no reply.

Just a simple “no it can’t be done” would be better than no reply at all.

[Jane Brian]

HI
It has been a long while for this topic, so we are closing this.

[Author]

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