upload button not working on mobile on view order page

[Kin Chung]

The plugin works on desktop chrome, but when i am testing it using iphone safari browser
the upload button fail to respond.

[Kin Chung]

i request for a refund if this image upload is not supported in mobile view

• This reply was modified 6 years ago by Kin Chung.

[nmedia]

Hi,

we are working on this fix and will be done soon.

[Kin Chung]

Hi, Any update so far?

There are only 4 days left before my 10-days money back guarantee ends.

[nmedia]

Hi,

we will update plugin today.

[nmedia]

Hi,

we have fixed issue and also add more features, update to version 4.2

[Kin Chung]

Hi, the upload button is now able to call camera and to grab the image just took. However, it pop up a “Error #-601: File extension error.” message when i pick image in image gallery.

Tested on iPhoneX IOS version : 12.0

please advice what setting should i make in control panel.

[Kin Chung]

iPhone camera already set “highest compatibility” to take jpg image instead of HEIV image

and i have Specify the file types “jpg,png,gif,pdf” in control panel

still not able to pick image in gallery.

thanks

• This reply was modified 5 years, 11 months ago by Kin Chung.

[nmedia]

ok can you please share link to product page?

[Kin Chung]

E-Tag Salsa 26.8″ 63L Matte Blue

here you go

[Sohail Shan]

Hi,

We have checked with iPhone and it’s working just fine. Here is video: https://vimeo.com/292158696

[Kin Chung]

Hi, current version restrict image must along with some text before send, can it be disabled?

And, can this plugin support loco translate in the future? As some of the text cannot be edited in plugin option, the only way is to modify php file for now but its not very convenience.

Many thanks

[nmedia]

Yes text message is required, but you can change in js/convo.js near line 44;

if (message != '') {
to
if ( 1) {

And we are releasing version 5.0 (core) it has language translation support.

[Jane Brian]

HI
It has been a long while for this topic, so we are closing this.

[Author]

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