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Hi,
after recent update I’m having an issue in shopping cart.
When user uploads JPG file, the cart displays a little preview picture assuring the customer his file is attached.
https://snipboard.io/VZWYln.jpgWhen user uploads PDF, the cart shows no info about the attached file, even though it is attached and visible on thank you page and email order confirmation. It used to be a placeholder image for pdf files + file name, now nothing shows, not even file name, like as if customer had forgotten to attach it.
https://snipboard.io/9LCtoT.jpg
https://snipboard.io/p3hwIY.jpg
https://snipboard.io/fRbdHU.jpgLeaves users frustrated. Any chance of fixing the issue? Thank you!
Hi Larissa
Thanks for reaching us, we have received your request. We will get back to you as soon as possible to response your question.Thank you Jane!
If that helps here is what I tried to do already without any affect to the issue above:
* updated Woocommerce and all other plugins to latest versions. WordPress is up to date, too.
* tested with 5 different wordpress and woocommerce themes
* deactivated all plugins except for PPOM
* tried to roll back to a few recent update versions of PPOM
* checked the checkout page code/css but could not find any code for pdf preview in cartStill no file thumbnail or any other confirmation of uploaded PDF in cart (happens in cart only, everywhere else shows a yellow file preview image placeholder)
Here is one of the pages for you to test the pdf and jpg uploads and see what’s going on in shopping cart. Thank you!
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