Forum Replies Created
October 7, 2020 at 10:19 am in reply to: You cannot upload the file at this time, please refresh the page and try again. #19623
Right my support may be expired but my licence keys are still valid. Also check in my account why it tells me licence keys rejected.
Yeah that’s the weird thing. It works perfectly fine for me. But the client who owns the site above is getting issues on an intermittent basis as are his customers. I cant wrap my head around it and have tried multiple browsers to try replicate this. I have tried to deactivate other plugins too but still get the same result in addition to clearing the WP Rocket cache and other server side caches.
The only thing I can think of at this stage is some browser level caching due to the expires headers in htaccess that could be causing this locally on the CX and their visitor devices. Does this sound plausible to you?
Ok so in that case does this mean that only google fonts can be used so if edwardian script is not a google font, it cant be used, i.e. if its a font from another provider like the documentation originally stated?
Adding to the fonts folder and the custom font css file?
Im sorry but its still not working, I have followed the same guidelines as provided previously and there are still fonts on this page that do not show the correct preview
See Edwardian Script for example on this page – https://candleswithcharacter.ie/product/unity-wedding-candle-copy/
That is not how edwardian script is meant to look.
Please fix asap remembering only the product in question is allowed to be worked on for testing and the nmediatest ppom setting. You shall not edit any other products.
This still is not working. While it does show the names of the font, it does not actually show the correct preview of the font. All of the fonts show the same on the front end and I have added a number of fonts and only 1 looks different, can you advise asap as this site is live already.
Please see here – https://candleswithcharacter.ie/product/unity-wedding-candle-copy/
You should be able to login with your existing credentials.
You will also find that for the above product – the following PPOM setting is in place – “Nmediatest”
I ask that you do not alter any other rules in there as this is now a live site.
Please use the PPOM setting Nmediatest and this product only – https://candleswithcharacter.ie/product/unity-wedding-candle-copy/
I need an answer on this asap as i am already way too delayed with this.
@Nmedia – Info has been sent to you via email. These details should under no circumstances be shared with third parties due to legal and data protection policies under the GDPR. Also please ensure only you and NO THIRD PARTIES like above work on this.
How can i do that as i do not want to provide those publicly?
Sorry but can you update this please? I am still waiting for an answer on this. If you cant update it, you can refund for the addon. Its been almost a week.April 26, 2018 at 9:41 am in reply to: Cannot download Google Font and Map Picker after purchase #8701
Can someone update me on this immediately. Otherwise i’m going to have to go to paypal and make a complaint for goods not received/Fraud.
I need this addon as I paid for it.
Please fix now!!!