It took six (6) days for you to respond to my first support request. I provided a clear description of my issue, including a screen image, but, instead of providing assistance, you essentially asked to me to repeat my request. Another two days have passed with no response to my reply. It is obvious from your apathy toward my problem and the issues of others in the client forum that you do not actually support your products.
I don’t care about the wasted money; the license fee was nominal. I am not concerned about the functionality I hoped it would add to my project; I am a capable developer and sought only to save some time. I have already implemented another solution and have no intention of ever using your plugin. I am, however, skeptical that the glowing testimonials displayed on your site are authentic. The praise you claim to have received from so many different individuals is inconsistent with my experience and the obvious frustration of others in the client portal. You do no respond to most support requests. When you do respond, you are clearly defensive. I will be investigating the legitimacy of the endorsements. If I find they are false, you can be sure I will spread word of your deception in popular forums throughout the development community.
- This reply was modified 3 years, 9 months ago by Carlos.