Blank page when product is added to cart – N-Media Client Portal

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This topic has 6 replies, 4 voices, and was last updated 6 years ago by Jane Brian.

Viewing 7 posts - 1 through 7 (of 7 total)

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November 23, 2018 at 8:02 pm #9930

Kathy
Participant

I have 4 products. Three have PPOM and 1 does not. The one that does not have PPOM works without issues.

The 3 that have PPOM aren’t working. The product is available to select, but the page goes blank when trying to add to the cart. If I remove PPOM from these products, the problem goes away. Everything was functioning a couple weeks ago. Not sure what changed to break it.

November 24, 2018 at 2:57 pm #9933

nmedia
Keymaster

Hi Kathy,

it may be issue some of your theme template are updated?

January 30, 2019 at 8:52 pm #10540

Rahul
Participant

Any solutions or things you tried to fix this? Was it fixed?

February 2, 2019 at 5:13 pm #10558

nmedia
Keymaster

Hi Rahul,

please make sure your theme’s templates are updated with new woocommerce changes/hooks. contact theme developer.

February 4, 2019 at 1:45 pm #10589

Rahul
Participant

Thanks, Can I find a list of the actions/hooks that are incompatible between PPOM and the Theme?

February 4, 2019 at 4:26 pm #10596

nmedia
Keymaster

Hi Rahul,

we are working on developer guide for all our plugins and soon we will release this and available on product/plugin main page.

April 30, 2019 at 11:24 am #12060

Jane Brian
Keymaster

HI
It has been a long while for this topic, so we are closing this.
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