it seems that the installation on your site is not in the original form. It is customized somehow and we cannot provide support for such installation. The plugin must not be changed by any means in order to get supported.
This reply was modified 1 month, 3 weeks ago by Davide.
The cutomized vesion of PPOM is made by you and i have emails that prove it because the customization made by you for the addon broke my website and you sent me a most updated version of PPOM. So it is a your problem that needs to be fixed quickly.