Customer/vendor email notifications issue

[Ivano]

Hi,
We are running the Pro version 9.0 and free version 11.2.

Email notifications are not sent to the right recipient, I setup emails in this way:
“WooConvo Vendor – New Message Received”, recipient: “admin@example.com”
“WooConvo Customer – New Message Received”, recipient: empty

I want:
1) When a Customer writes a message the notification email must be sent to “admin@example.com” only. No email should be sent to the Customer.

2) When a message is written from admin back-office the notification email must be sent to Customer only. No email should be sent to the “admin@example.com”.

Could you please give me instructions?

Also: where I can find the plugin documentation?

Thanks

[nmedia]

Ivano,

may be the customer have multiple roles assigned otherwise it works like it should be to end notifications email to the correct parties. And for guide please watch this video https://youtu.be/AxTBVCMStLA?si=tneROLWTWiezb9oE

[Ivano]

Hi Support,

the customer has one role only, it’s a “customer”. I watched the video and I tried many different email settings but the notifications emails are not sent to the correct parties.

My last setting are:
“WooConvo Vendor – New Message Received”, recipient: empty
“WooConvo Customer – New Message Received”, recipient: “shop_manager@infrase.com”

Now, for EVERY message (from Customer and from Admin back office), is sent the email “WooConvo Customer – New Message Received” to “customer01@infrase.com, shop_manager@infrase.com”. But is not it is not correct.

I can’t find a solution, please help. Thanks

[nmedia]

Hi,
please share the site logins details and sample customer login via sales@najeebmedia.com

[Author]

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