Welcome to our Support Portal › Forums › WooCommerce Personalized Product Options Manager (PPOM) › Downloading pictures after customers orders sometimes is not working
Tagged: upload file
December 20, 2018 at 4:01 pm #10141
I use upload file in my website and sometimes it works and i can download the files of the customers.
other times i can not download the pictures of the customers >> not in the email or the order page… ( it redirects me to the same page not the new picture)
i see the small thumbnail of the pictures that the customers sent but i can not reach to them or download them.
whats is the matter ?
the plugin is not working properly sometimes.
i am in a hurry and i need it to be fixedDecember 21, 2018 at 7:12 pm #10153
I am currently on WordPress-Version: 5.0.2 just to let you know !December 24, 2018 at 8:33 am #10163
please, I NEED HELP !December 24, 2018 at 12:59 pm #10164
well can you please send me more detail about this like the image of first order then it changed when access again? or more details to dig into this issue.December 24, 2018 at 1:15 pm #10166
1st photo : https://www.dropbox.com/s/kv4l9p9ufdsejju/Screenshot%20%2815%29_LI.jpg?dl=0
in this photo the plugin working correctly ….( this is another order after the 1st error happened that i notice) working perfectly !
you see the link that shows when i put my mouse on the download button works … ( it directs me to the photo in email and orders page)
2nd photo : https://www.dropbox.com/s/t120kllawftsfhm/Screenshot%20%2814%29_LI.jpg?dl=0
in this one the plugin is not working ! i can see the small images icon in the order page only… but when i click or put the mouse of the download button it re-directs me to same page i am in ( which is basicly like refreshing the page – in emails and order page) i can not reach the photos in full size by the download button !
and then i need to tell clients to send photos via email again for each order ! which delays the delivery process.
if you need any more information please tell me !December 26, 2018 at 7:18 am #10183
OK I see, it’s large image exists on server under confirmed directory?June 28, 2019 at 8:26 am #12741FrancisParticipant
Hello nmedia team,
I’ve got the same problem here with the confirmed directory with no images in it.
Did you find any solution ?
TyJune 29, 2019 at 2:00 pm #12748
PPOM first upload files in the temp directory and when order is completed, we run a script on (order_complete hook) to move files to the confirmed directory. May some server issues this hooks is not being triggered or may some other plugin overriding this function.
It’s happening for all order images?July 1, 2019 at 7:43 am #12760FrancisParticipant
Yes, I found this function “ppom_woocommerce_rename_files” that move the files to confirmed directory. But there is no file in the temp directory (base dir).
But the file exists in the thumbnails directory but it’s not usable because it’s 75px wide.
It’s not happening for all order files maybe for 5% of them.
Thanks for your helpJuly 1, 2019 at 3:23 pm #12762
ok we will look and get back to you.July 19, 2019 at 3:16 pm #13037Jane BrianKeymaster
It has been a long while for this topic, so we are closing this.
- The topic ‘Downloading pictures after customers orders sometimes is not working’ is closed to new replies.