Welcome to our Support Portal › Forums › WooCommerce Personalized Product Options Manager (PPOM) › Files not uploading on mobile This topic contains 5 replies, has 4 voices, and was last updated by Jane Brian 6 months ago. Viewing 6 posts - 1 through 6 (of 6 total) Author Posts September 24, 2017 at 10:06 am #7919 TatendaParticipant Hello – Files are not uploading when using mobile device. Getting this error: Error #-601: File extension error. How do i fix this? September 26, 2017 at 11:42 am #7921 nmediaKeymaster Hi Tatenda, make sure you have set file extension as per description provided in settings. By the way also share your site URL here so we can test here on mobile as well. September 26, 2017 at 12:38 pm #7922 TatendaParticipant Hello, Please help with this: file extension as per description provided in settings URL: https://mbizi.gifts/product/ceramic-tile-150-x-150/ Thank you May 12, 2018 at 1:10 pm #8761 VULINParticipant Hello I have the same problem. What are the solutions ? Sandrine May 12, 2018 at 1:57 pm #8763 nmediaKeymaster Make sure you have file types for images like jpg,jpeg,png April 17, 2019 at 11:25 am #11321 Jane BrianKeymaster HI It has been a long while for this topic, so we are closing this. Author Posts Viewing 6 posts - 1 through 6 (of 6 total) The topic ‘Files not uploading on mobile’ is closed to new replies.