How disable Admin email notification for Admin messages

[Ivano]

Hello,
I purchased no. 2 WooConvo Pro licences.

For every message Admin wrote in back office the notification email is sent both to Customer and to Admin. I want this email is sent to the Customer only.
And, when a Customer wrote a message the notification email must be send to Admin only.

These are my settings:
https://www.dropbox.com/s/em2uuxjwmv47paa/Schermata%202021-03-30%20alle%2012.11.27.png?dl=0
https://www.dropbox.com/s/2ienaxklroiuqbs/Schermata%202021-03-30%20alle%2012.11.39.png?dl=0

Perhaps I need to use `add_filter(wooconvo_message_receivers, $receivers)
` but I don’t know how to use it.

Thanks for help.

[nmedia]

Ivano, please recipient option blank in the settings.

[Ivano]

Thanks!

[Ivano]

I just realised that following your instruction the email notification for a message wrote by a Customer is sent to “admin email address” set in Settings->General (i.e. tech@xyz.com) but it is not what I want, sorry, I didn’t make myself clear. I need to send these email to other email addresses (i.e. paul@xyz.com,bill@xyz.com).

Thanks for help.

[nmedia]

Ivano,

Yes, you can set emails of recipients via settings, multiple by comma separated.

[Ivano]

Hello Support,

sorry for my late answer (I didn’t receive the notify email). And sorry again but I did not reach what I need:

1) When a Customer writes a message the notification email should be sent to a comma separated lists of recipients. No email should be sent to the Customer.

2) When a message is written from back-office the notification email should be sent to Customer only. No email should be sent to anyone else.

Thanks for help.

[Author]

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