Javascript error & endless spinner when charging a file with characters éè…

Tagged: file error special characters

This topic has 5 replies, 4 voices, and was last updated 4 years, 10 months ago by abdul majid.

Viewing 6 posts - 1 through 6 (of 6 total)

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October 21, 2019 at 8:15 pm #14118
Gwladys
Participant
When the client uploads a file, if the name of this file contains a special character (such as é or è): he gets either a 200 error, either the spinner turns and never ends.

Could you fix that?

We are using N-Media WooCommerce PPOM PRO v18.4
- This topic was modified 4 years, 10 months ago by Gwladys.
October 22, 2019 at 4:35 pm #14120

Jane Brian
Keymaster

Hi
Sorry, but as per policy here: https://najeebmedia.com/privacy-and-refund-policies/ your support is expired, please contact sales@najeebmedia.com to renew support.

October 22, 2019 at 4:44 pm #14121

Gwladys
Participant

Hi,

We have just bought another time WooCommerce Personalized Product Option Manager and we have support until the 16th of october of 2020. I can send you a screenshot of my account if you give me an email address.

Please help us resolving this bug that prevent clients to order in our site.

Best regards

Gwladys

October 23, 2019 at 4:35 am #14122

nmedia
Keymaster

Hi GWLadys,

Thanks for extending the support, can you please share your product page URL?

October 23, 2019 at 7:18 pm #14126

Gwladys
Participant

Hi,

Example of a product page: https://oursondavril.fr/produit/doudou-prepare-anniversaire/

The problem happen for a file that has a name with accents. Example: Capture d’écran.png

Thanks,

Gwladys

October 28, 2019 at 3:08 pm #14155

abdul majid
Keymaster

Hi GWLadys,

Please contact this email majid@najeebmedia.com for the file upload issue with reference to this post.
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