Messages sent successfully, but not displayed

[Kristine]

Hi,

I’m having problems with the plugin when trying to implement it in my website.
Specifically, when a customer attempts to send a message from their account, no ‘message sent’ confirmation is shown in the customer chat window (the text input area is not cleared, and the “Message sent successfully” confirmation is not shown), however the message is actually sent. Said message is then only displayed in the chat window if the order page is refreshed.
I have tested the private messaging feature on your demo website and it worked as expected, I’m not sure why it’s not working the same way on my website.

Thank you.

[Jane Brian]

HI KRISTINE
Thanks for reaching us, we have received your request. We will get back to you as soon as possible to response your question.

[nmedia]

HI KRISTINE,

can you please share your site URL and test user to send message to admin?

[Kristine]

Sure,
https://news.ether1pool.org
User: najeebmedia
Password: 2HlbI9GQ

[nmedia]

I see, there is some warning being generated in your site:

Warning: mysqli_real_escape_string() expects parameter 2 to be string, array given in /home/ether1news/data/www/news.ether1pool.org/wp-includes/wp-db.php on line 1172

you need to fix this.

[Kristine]

How can I fix it if this error given by your plugin when a customer is trying to send a message?
Could you give more explanation.

Thanks.

[nmedia]

Hi,

thi Warning is not generated by our plugin, if you see this again. Well you can bypass these warning if you turn this off from wp-config.php file: update this line
define('WP_DEBUG', false);

[Kristine]

define('WP_DEBUG', false); doesn’t fix this error.
Still getting that php error and notice:
Notice: wpdb::prepare was called incorrectly. Unsupported value type (array) in /wp-includes/functions.php on line 4773

[Kristine]

Sending a message from the admin panel works perfectly and does not generate this error.

[nmedia]

please make sure you have latest WordPress installed.

[Kristine]

I have latest WordPress installed.

[nmedia]

I tried, but your site has some SSL error, maybe it’s expired.

[Author]

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