ppom popup doesn’t scroll up and down on iphone

[Ritesh]

Hi, for some reason the ppom popup doesn’t scroll up and down if I open popup on iPhone.

It scrolls the background.

[Jane Brian]

Hi
Sorry, but as per policy here: https://najeebmedia.com/privacy-and-refund-policies/ your support is expired, please contact sales@najeebmedia.com to renew support.

[Ritesh]

Hi, I have bought a new license with the bundle and its connected to this account.

Can you respond now?

[nmedia]

Hi Ritesh,

please share the product page URL.

[Ritesh]

If you want I can give you video of problem.

[Ritesh]

Hi, I have posted the url multiple times but the forum removes the comment.

[Ritesh]

HI, this is the test url: https://www.geefeenpersoonlijkcadeau.nl/gepersonaliseerde-gegraveerde-cadeaus/zilveren-hanger-bar-met-eigen-vingerafdruk-gepersonaliseerd-gegraveerd/#.X1pC1y1Y5aV

Please check if it works on iPhone.

It works on desktop and android but not iPhone.

I tested multiple iPhones.

[Ritesh]

SOrry, I meant that the above url is production url

[nmedia]

Hi Ritesh,

ok let me see this issue with iPhone.

[Ritesh]

I have emailed you the attachment with the video.

[Ritesh]

This is the video

[video src="http://www.geefeenpersoonlijkcadeau.nl/video.mp4" /]

[Ritesh]

This is the product:

https://www.geefeenpersoonlijkcadeau.nl/gepersonaliseerde-gegraveerde-cadeaus/zilveren-hanger-bar-met-eigen-vingerafdruk-gepersonaliseerd-gegraveerd

[Ritesh]

Ok, i am very sorry.

But thank you for clearing this up. I will respond in other thread.

I didn’t know you where fixing it.

I didn’t know that you where fixing it because, I never got a response that you where fixing it until now.
but thank you.

I will wait for update.

[Ritesh]

Just for the record, if this might interest you,

I had iOS 13 and the safari browser in iOS 13 didn’t scroll up and down with ppom popup.

But now I have updated the IOS and they probably updated the safari browser with it, and now the browser scrolls up and down.

The only thing however that still doesn’t work is the “choose. your image upload” button if you want to use image upload.

[nmedia]

Yes, it’s issue with safari update. And web-kits doesn’t work with file upload API sometime. But we are working on this fix as soon as we found a solution.

[Author]

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