Welcome to our Support Portal › Forums › WooCommerce Personalized Product Options Manager (PPOM) › Problem with file upload in Edge, Android & iOS
May 15, 2018 at 3:41 pm #8781
I’ve set up my product options so that customers can upload a photo with their order.
I’ve set the allowed file types to jpg,png
I’ve set the allowed file size to 5mb
I’ve got both the N-Media WooCommerce PPOM & N-Media WooCommerce PPOM PRO plugins installed, active and up to date.
The file upload works perfect on Google Chrome. I’ve tested it a few times and the photo is received with the order.
When I try to complete an order in Microsoft Edge or any mobile device nothing happens when I press the blue button that should let the customer browse to the photo they want to upload. Because nothing happens, a photo can’t be attached to the order.May 15, 2018 at 7:23 pm #8790
Hello????May 16, 2018 at 3:57 pm #8804
Any help available on this?May 17, 2018 at 12:35 pm #8823
Can you please issue a refund for this plugin?May 17, 2018 at 1:03 pm #8824
Sorry for late response, can you please share your site URL? and also make sure you set jpeg in file types.May 17, 2018 at 1:16 pm #8826
As I’ve already described, the file extensions have been set, the allowed file size has been set with mb on the end and both plugins are active and up to date.
I don’t understand why telling me to make sure jpeg is set is so important. What if I don’t want to allow jpeg? What if my intention was to only allow .pdf files to be uploaded?
And as I have also mentioned, the settings are obviously correct because the upload works absolutely fine in Chrome. It doesn’t work in MS Edge or iOS devices.May 19, 2018 at 1:01 pm #8838
I see the issue, it’s not working when file upload is used under conditional logic. We are working on this on urgent basis and will release fix in new version.May 19, 2018 at 1:03 pm #8839
And I notice another problem in your store, the tiny select icons are not visible in select input you can fix by following css in your theme style.css
border: 1px solid #ccc;
background: url(images/dropdown.png) no-repeat;
background-position: 90% 50%;
/* -webkit-appearance: none; */
Notice i commented ‘webkit-appearance: none;’May 19, 2018 at 3:21 pm #8847MichaelParticipant
I tried to do some debugging on this today with Safari console and iPad but it does not throw an error at all. (well is 404 bootstrap.css.map but I doubt that matters). I tried the plupload directly from their website
and it works fine there on version 2.3.6 perhaps while your at it an upload of the libraries would be handy.
-MikeMay 19, 2018 at 4:34 pm #8848MichaelParticipant
PS – I can confirm when I turn off Conditional Logic the upload button works again on iOS
-MikeMay 19, 2018 at 9:44 pm #8849
Hi. I’d appreciate if you could issue a refund for this plugin. I’ve already got another one that works.May 20, 2018 at 12:32 pm #8850
we have fixed this issue and released it in new version 11.9, please upgrade to new version.May 20, 2018 at 9:39 pm #8853
Like I’ve said, I’ve already bought a different plugin so would you please issue a refund. I’m no longer using your plugin on the website so an update is of no use.
ThanksMay 23, 2018 at 7:34 pm #8885
Can you please issue a refund for this plugin. I’ve requested this several times now and have no response.September 17, 2018 at 4:50 am #9399JillianParticipant
I am having the same issues – what is the solution for this?
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