Status Pending in Client Portal, unable to use addons

This topic has 14 replies, 4 voices, and was last updated 5 years, 9 months ago by Jane Brian.

Viewing 15 posts - 1 through 15 (of 15 total)

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February 8, 2019 at 9:31 pm #10647

Jenn
Participant

I purchased the Pro version along with the font and map picker. However in my client portal, the domain is blank and the status is pending for both. I installed both plugins, I am able to use the features of the pro version but the font picker is not working at all.

February 8, 2019 at 9:49 pm #10648

Jenn
Participant

I moved my domain to a new folder. The plugin did not ask for a new key or anything. When I add a font picker field, There are 4 tabs, and Conditions, Fonts Family and Custom Fonts are all showing the same page. The map is not working either

February 9, 2019 at 7:11 pm #10655

Jenn
Participant

Alright so a product must be in a category, that’s how I got it to work. If it is uncategorized you get a ton of errors. However now when I select a font from the drop down, more times than not the drop down will not close itself, and I am forced to refresh the page and hope it works. I get this error in the console log:

Uncaught TypeError: Cannot read property ‘offsetTop’ of undefined
at Fontselect.moveToSelected (fontselect.js?ver=16.4:100)
at Fontselect.toggleDrop (fontselect.js?ver=16.4:75)
at HTMLSpanElement.<anonymous> (fontselect.js?ver=16.4:13)
at HTMLSpanElement.dispatch (jquery.js:3)
at HTMLSpanElement.r.handle (jquery.js:3)

February 9, 2019 at 8:08 pm #10656

Jenn
Participant

Selecting the last time on the list will make it able to close again. Can I get a response / some support on this?

February 10, 2019 at 3:16 pm #10658

nmedia
Keymaster

Hi Jenn,

Sorry for late response. Can you please share screenshot or any more details against this issue?

February 10, 2019 at 11:13 pm #10666

Jenn
Participant

Here is a link to the product page:

Custom Facebook Username (4.5″ or Smaller)

when selecting a font or trying to switch, the menu wont go away unless the last font is selected.

February 10, 2019 at 11:17 pm #10667

Jenn
Participant

Also the pro tool tips are just appearing as code, there is no style to it.

February 12, 2019 at 11:51 pm #10705

Jenn
Participant

updated link:

http://sticky.96creative.ca/?product=custom-text-4-5-or-smaller

February 13, 2019 at 5:04 am #10711

nmedia
Keymaster

Hi Jenn,

I don’t see any addon fields on above link.

February 13, 2019 at 9:10 pm #10729

Jenn
Participant

i updated the link, i am making changes to the site and cannot have it there while waiting for a response. the updated link above has the select a font addon.

February 14, 2019 at 3:18 pm #10734

nmedia
Keymaster

Hi Jenn,

we are looking and will fix this issue in one day.

February 15, 2019 at 4:48 pm #10751

nmedia
Keymaster

We have fixed this issue, please download latest font picker file from client portal.

February 15, 2019 at 11:27 pm #10754

Jenn
Participant

Thanks it is working now. Is there a fix for the pro tool tips not displaying correctly?

http://sticky.96creative.ca/?product=custom-text-bigger-than-4-5 for example

February 16, 2019 at 4:40 pm #10757

Anonymous
Inactive

Hi jenn,
please contact here… majid@najeebmedia.com to fix tooltip issue.
thanks

July 21, 2019 at 11:51 am #13137

Jane Brian
Keymaster

Hi Jenn
It has been a long while for this topic, so we are closing this.
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