Sync stops at 7/10 – N-Media Client Portal

Tagged: google syne

This topic has 29 replies, 4 voices, and was last updated 4 weeks, 1 day ago by nmedia.

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April 15, 2024 at 11:32 am #160458

Geraldine Callaghan
Participant

I’ve tried this multiple times last week and tried again today but can’t get the sync to go any further than 7/10.

This is for a client site so would appreciate some help in getting this resolved so the new site can go live.

April 17, 2024 at 4:04 am #160525

nmedia
Keymaster

Hi,

please share your sheet access with sales@najeebmedia.com so we can investigate this issue.

April 17, 2024 at 1:14 pm #160531

Geraldine Callaghan
Participant

I have shared the sheet.

April 18, 2024 at 1:03 pm #160551

nmedia
Keymaster

Thanks for sharing the sheet, I see your rows are in sheets are limited, Please add more rows from bottom of your sheet page and try.

April 18, 2024 at 2:50 pm #160555

Geraldine Callaghan
Participant

Hi

I’ve added extra rows and tried again but still stuck at 7/10 chunks.

Geraldine

April 19, 2024 at 8:46 am #160577

nmedia
Keymaster

Ok, I have seen some server error at chunk 7, can you please send me error log from WooCommerce->Status->Logs and select error log of today (Apr 19) and send via email.

April 19, 2024 at 5:02 pm #160579

nmedia
Keymaster

Thanks for sharing log, according to log it seems some issue with another plugin called ‘role based prices’ can you please deactivate and try again.

April 22, 2024 at 1:25 pm #160669

Geraldine Callaghan
Participant

Thank you for your help. I disabled that plugin and the sync has finished now.

April 22, 2024 at 6:35 pm #160674

Jane Brian
Keymaster

Great.

August 30, 2024 at 12:35 pm #162545

Almeida
Participant

I’m not able to import all the products into Google Sheets.

We only import around 1000 products and we have 3000.

We have already increased the number of lines in the Google Sheet

We have deactivated all wordpress plugins

There are no error records in the Woocommerce logs.

Please can you help us?

We have a lot of urgency.

Thanks

September 1, 2024 at 8:53 am #162563

nmedia
Keymaster

Hi,

can you please check all products are published.

September 2, 2024 at 8:04 am #162569

Almeida
Participant

Hi,

Some may not be in stock, but all of our approximately 3,000 items are published.

September 2, 2024 at 1:22 pm #162579

nmedia
Keymaster

please share your site and sheet access via nmediagsync@gmail.com

September 2, 2024 at 5:12 pm #162583

Almeida
Participant

Hi

Site: https://informatico.pt

Google Sheet: Shared with nmediagsync@gmail.com

Help us please

Thanks

September 3, 2024 at 4:46 am #162596

nmedia
Keymaster

Thanks for sharing, well upon review this we found that product ID: 353180 has some un-wanted format in title like: Vidro protector temperado 3D SAMSUNG Galaxy A20 | A30 | A50 | A50S | A30S

can you please try remving | from title.
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