Uploading Files fails version 23.4 PPOM for Woocommerce

[John]

Hello

Sorry if this is a dupe of the one under the category of “Upload Care”, but I was not sure where to post this

For unauthenticated users on our website, any uploading a file gets the following console message. The file is never uploaded. This is a critical problem for us because most of our products require people to upload a file and they are all failing. I believe this problem started with the latest version. Can I roll back or can someone take a look at this.

Uncaught TypeError: Cannot read properties of null (reading ‘file_name’)
at F.Uploader.FileUploaded (file-upload.js?ver=23.4:413)
at F.Uploader.dispatchEvent (plupload.min.js?ver=2.1.9:1)
at F.Uploader.trigger (moxie.min.js?ver=1.3.5:1)
at F.s.status.F.UPLOADING.r.state.F.STOPPED.p.onload (plupload.min.js?ver=2.1.9:1)
at F.<anonymous> (moxie.min.js?ver=1.3.5:1)
at Array.<anonymous> (moxie.min.js?ver=1.3.5:1)
at t (moxie.min.js?ver=1.3.5:1)
at Object.inSeries (moxie.min.js?ver=1.3.5:1)
at F.dispatchEvent (moxie.min.js?ver=1.3.5:1)
at n.<anonymous> (moxie.min.js?ver=1.3.5:1)

Thanks

[MATEI]

I have the same problem

[nmedia]

Hi John,

can you please share the product page URL?

[John]

Hi, Yes. See below. This is mission critical for us. Uploading images is how we create their product. Can we roll back to a prior version?

Lenticular Photo Flip 5×7

John

[nmedia]

did you download the PPOM PRO from the client portal again?

[John]

No I only installed it one time. Should I download it again?

[nmedia]

Yes sir.

[John]

So I should reinstall is what your saying is that correct? Where do I download it from? Can I download a prior version or are you saying that installing it again will fix the problem?

[nmedia]

install the PPOM PRO version again from client portal and it should fix it.

[Jane Brian]

Hi
It has been a long while for this topic, so we are closing this.

[Author]

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