Welcome to our Support Portal › Forums › WooCommerce Personalized Product Options Manager (PPOM) › Urgent – Variation Quantities error after update
- This topic has 8 replies, 4 voices, and was last updated 1 year, 10 months ago by nmedia.
April 26, 2021 at 4:02 pm #24299
After the update the Variation Quantity has an issue. It is displaying the price as +$ and then the same price below it. The product can’t be added to cart and its giving a server side 403 error. I am using the Variation Matrix and that is fine.
Example at: https://xpressive.ca/product/full-length-unisex-snap-lab-coat/April 27, 2021 at 11:01 am #24304Jane BrianKeymaster
Sorry, but as per policy here: https://najeebmedia.com/privacy-and-refund-policies/ your support is expired, please contact firstname.lastname@example.org to renew support.April 27, 2021 at 12:34 pm #24308
Thats smart, mess up the plugin and expect client to pay for support because of the update. It is not the first time your plugins have caused issues after the update. What is the point of saying lifetime updates but not acknowledging issues with the plugin?April 27, 2021 at 1:40 pm #24321
I tested this again by creating a test product and brand new meta group with variation quantity – I believe it lists as quantities in the group.
When a price is set in woocommerce and NO price in the options or NO default price, it works fine and it is added to cart but what happens is that in the cart, you can change the quantity which should not be allowed.
As soon as you put a price in the Variation quantity and zero in woocommerce, it displays the double price like I mentioned and add to cart doesn’t go through with an error returned.
You guys need to check the plugin for that. I am looking for an alternative at the moment because I am stuck with this. I shouldn’t have updated the plugin.April 28, 2021 at 11:55 am #24335Jane BrianKeymaster
Sorry, but as per policy here: https://najeebmedia.com/privacy-and-refund-policies/ your support is expired, please contact email@example.com to renew support.April 28, 2021 at 6:53 pm #24344LesParticipant
Hi Ahmed –
I’ve the same issue and same response you’ve received twice. I agree with your response:
Thats smart, mess up the plugin and expect client to pay for support because of the update. It is not the first time your plugins have caused issues after the update. What is the point of saying lifetime updates but not acknowledging issues with the plugin?
Just wanted to let you know you’re not alone. I’ve tried several work arounds from no price in the variations (pointless) to zero price on the product to 1-cent on the product. Nothing works. Also tried it with the theme reverted to 2021 – no change. I’m feeling certain this is a bug introduced in the free component 22.5. My temporary and unsatisfactory work-around for now has been to use just the checkboxes which do seem to work, just can only add one of each add-on. Lining up alternatives unfortunately at this point if I’m going to spend money to resolve it.April 28, 2021 at 7:51 pm #24345nmediaKeymaster
Let me see this issue.April 28, 2021 at 9:01 pm #24346LesParticipant
I’ve sent an email reply to your email as well. Thanks, details are there and I’ll spin-up a staging environment for you and advise privately on access.April 28, 2021 at 9:42 pm #24348nmediaKeymaster
the issue is fixed in version 22.6 and it is released. Yes even your support is expired but because this issue was related to our release so we have fix it 😉
and we are updating our client portal where you can see your support status and renew it.
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