WooConvo dialog window disappeared from admin edit-order and customer view-order

[Paulius Alionis]

Hello,

The WooOrder dialog window disappeared for both admins and customers. I can still see admin page for all conversations and settings but I cannot see it on specific orders. It worked fine before but at some point it was gone.

What could have happened? I have newest versiona of OrderConvo and OrderConvo PRO installed.

Thanks in advance.

Best regards,
Paulius

[nmedia]

Hi,

make sure you have installed the latest versions of Free and Pro (8.7+) and these should be in each order.

[Paulius Alionis]

Hello,

I am only able to download 8.6 PRO plugin from client portal. Free plugin is 8.7.

[OrderConvo PRO] WooCommerce Vendor and Customers Conversation: 8.6
OrderConvo – Vendor & Customer Messages After Orders: 8.7

This is what I get on view order page but no chat window shows us as you can see. Only script and two divs are added.

<script>window.WOOCONVO_Data='{\”user_id\”:13,\”order_id\”:2487,\”api_url\”:\”https:\\/\\/paslaugosrenginiams.lt\\/wp-json\\/wooconvo\\/v1\”,\”context\”:\”wp_admin\”,\”settings\”:{\”bug\”:\”false\”,\”wooconvo_button_text\”:\”Si\\u0173sti\”,\”wooconvo_message_placeholder\”:\”\”,\”action\”:\”wooconvo_save_settings\”,\”woocommerce-login-nonce\”:null,\”_wpnonce\”:null,\”woocommerce-reset-password-nonce\”:null,\”wooconvo_upload_text\”:\”\”,\”revisions_note\”:\”\”,\”myaccount_tab_label\”:\”\\u017dinut\\u0117s\”,\”enable_file_attachments\”:false,\”enable_quickreply\”:false,\”enable_revisions\”:false,\”enable_aws\”:false,\”wooconvo_marketplace\”:\”none\”,\”enable_livechat\”:false,\”enable_order_notices\”:false,\”show_textarea_reply\”:false,\”enable_msg_count_display\”:true},\”wooconvo_rest_nonce\”:\”0618deaa0c\”}’;</script>

<div class=”wooconvo-wp-admin-wrapper”><div id=”wooconvo_front_root”></div></div>

[nmedia]

Can you please share your site access with sales@najeebmedia.com

[Paulius Alionis]

I shared the login details a couple of days ago with your email. Did you receive it?

[nmedia]

Sorry, i didn’t get it can you please send again and also send me your email.

[Paulius Alionis]

Forwarded again. My email: pa@chatmarketing.lt

[nmedia]

ok, check email.

[Rachel Prince]

: same-problem, there is nowhere inside customer order to do a conversation with the client

onli from the woo>order convo.

I do see a line that says conversation inside the order, but nothing under it.

[Rachel Prince]

ALSO -there is nothing in MY -ACCOUNTS for the client to see?

[Rachel Prince]

[CAncel that last message, as its now inside the MY PURCHASES]

[Rachel Prince]

[WOOHOO, ITS WORKING NOW!!! THANKS ITS PERFECT FOR US!]

[Jane Brian]

Great.

[Author]

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