[Tyler]

Hello NMedia,

That works for me. Thank you for providing the solution.

I hope you have a good day 🙂

Best Regards,
Tyler

[Tyler]

Hello again,

I need the notification email to include the message that the user wrote in the chat box. How can I do that?

Thank you.
Tyler

[Tyler]

Hello Jane,

Thank you. I was able to get it to send an email notification after changing the accounts I was testing with. It seems that notifications do not send when an admin user places a test order and then sends messages to the order from the front and back end of the site (Same user account for the test order and for the wp-admin.)

Now I have a different issue:

How do I get the email notification to include the message that was sent? I can use the %sender_name% and %sender_email% tags, but there isn’t a %message% tag that I can find. I have attached a screenshot with the email notification that I get.
– http://prntscr.com/nmuwmn

Thank you for your help!

Best Regards,
Tyler

[Author]

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