Welcome to our Support Portal › Forums › PPOM Add-on UploadCare › File upload does not work for not logged in users
- This topic has 15 replies, 4 voices, and was last updated 2 years ago by Jane Brian.
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October 18, 2021 at 7:28 pm #121162MATEIParticipant
Hello people cant upload files on my web site. i use PPOM pro
How can i fix this? everything is up to date.
I am losing a lot of sales beacuse of this.
website is: cadouricuemotii.roOctober 19, 2021 at 1:52 pm #121229nmediaKeymasterHi,
can you please share more details about this issue? And also share the direct product page URL with PPOM file attached.
October 19, 2021 at 3:00 pm #121245JohnParticipantSame problem.
October 19, 2021 at 3:00 pm #121246JohnParticipantUpdating PPOM Pro to 18.16 from the dlient portal does not fix the problem.
- This reply was modified 2 years, 5 months ago by John.
October 20, 2021 at 5:37 pm #121467MATEIParticipantUrl: https://cadouricuemotii.ro/p/piatra-de-ardezie-personalizata-craciun/
When you try to upload a jpg or any other file that i have in the backend you gen an error either #200 http error. Or you cannot upload this file at this time refresh tbe page or try angain later. This issue seems random. One day it works then 4 days it does not. Same file same product. I need a fix for this. And it seems that i am not the only person with this problem.
Also if you are logged in you dont get the error.October 21, 2021 at 1:11 pm #121588nmediaKeymasterHi MATEI,
it seems an issue with your server because sometimes the server does not accept/respond against file upload requests. You have to better check your site settings for the contact hosts.
October 21, 2021 at 1:18 pm #121590MATEIParticipantI am not the only person to have this problem. What settings i need to check?
October 21, 2021 at 3:45 pm #121604JohnParticipantI am having the same problem. This is not a server problem. Your plugin is broken. In my original post I sent you folks the console.log trace. Did anyone look at it? Can anyone there answer the question about rolling back to an earlier version?
October 21, 2021 at 3:55 pm #121606MATEIParticipantJohn i tried to install version 19.0.0 but it didnt fix it. Does your plugin work intermitent? One day it works one day it does not or it does not work at all. Mine it works one day and one day it does not work. Or even after one hour.
However if i do something in my plugin list for example i update a mod it works, then after a bit it doesnt. This is random as well.
Its frustrating because its random so i cant troubleshoot…I have seen at least one more person having the same problem.
October 21, 2021 at 4:00 pm #121607JohnParticipantMATEI, It really was not intermitent that I can tell. Doesn’t work at all for file uploads with unauthenticated users at the moment. The spinner just spins. It is not a server issue.
If I learn anything though I will definitely share. This is a very frustrating issue for us as well.
October 21, 2021 at 5:20 pm #121618JohnParticipantMATEI, Ok so what I found was that I had a plugin that I think is causing the issue. I downloaded a special plugin called “woocommerce edit order numbers”, so that I could update old order numbers. Deactivating that seemed to do the trick for me. Best of Luck to you
October 21, 2021 at 5:40 pm #121728MATEIParticipantJohn, I hope this did the trick but check regularly if the issue comes back. I tried this too deactivating and activating plugins and it seemed to work. But after a bit the problem came back. After updating a few plugins it seemed to work fine. But it didnt.
But i hope it did worked for you. If not please write back.- This reply was modified 2 years, 4 months ago by MATEI.
October 24, 2021 at 1:15 pm #121909nmediaKeymasterHi folks,
Like I said before this issue is related to site plugin, hosting or some settings. Otherwise there is not any issue at our end.
Glad to your issues resolved.
October 24, 2021 at 8:50 pm #121949JohnParticipantHello,
Thanks for your reply. So that plugin that does not work with your PPOM PRO file upload plugin, does work with other file upload plugins. So I just switched to another plugin, by passing your plugin entirely. That was ultimately my fix. Best of Luck.
John
October 26, 2021 at 11:58 am #122066nmediaKeymasterGlad to know you got the solution.
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